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Shipping policy

Order processing

The processing time of an order usually takes 1-3 business days. This will include quality inspection, packaging, and delivered to the post office.  Processing time does not include weekends or holidays, and the processing of every order will be determined by time the order is accepted.

Order tracking

When we ship, you will receive a shipping confirmation email. Most of our orders are shipped within 1-3 business days of placing an order. The email will contain the shipment details and your tracking number. You can click the tracking number near the bottom of the email. Enter your tracking number at https://www.dhl.com  track the status of your order.

Order Delaying

If you haven't received the products during the estimated shipping time, please track and confirm the status of your package on https://www.dhl.com , if the status of tracking information is abnormal, please contact us for knowing more. We will ensure that we are diligent in helping to resolve this issue. We will ship again or refund when we have verified that the package is not delivered.  Shipping time is subject to change. Due to one of the following conditions, including international shipping delays, custom clearances, busy airline route and so on. Its possible your delivery may arrive later than usual. Please give postal services time to deal with your packages.

 However, sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive, our package will most likely be delivered within a few days, but you could check with your neighbors or post office for more information in the meantime! 

Please note:

Order processing (quality inspection, packaging, paperwork, etc.) usually takes 1-3 business days and is not counted in the "transportation time". All packages have specific tracking information that is sent via email. All orders are processed and delivered on standard workdays, Monday-Friday, orders will not be processed or shipped on weekends or holidays.